Background

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In the context of a changing global banking landscape, where the demand for face to face banking is decreasing, volumes of digital payments are increasing and payments are being processed in seconds, fraudsters are creatively finding new ways to steal from banks and their customers. Banks need to be agile to respond to new threats and embrace new approaches and technologies to predict and prevent fraud.

Key Questions

 

How might Banks ensure that customers are never left wondering whether the actions they've taken on a digital product were successful? What are some of the best practices around how customers want to be informed of progress or status of an important action with their accounts?

Roles & Responsibilities
 

Digital Art Direction

UI Design